Last Updated: 29-06-2026

Last Updated:29-06-2026

Thank you for choosing ZippZoom. We strive to provide reliable and transparent services. This Refund Policy outlines the terms under which refunds may be issued.

1. GENERAL REFUND PRINCIPLES

1.1 Service-Based Model

ZippZoom operates on a booking-based service model (including car rentals, travel services, and related offerings). Refunds are subject to the booking terms, cancellation timing, and this Refund Policy.

1.2 Non-Transferable

Bookings and any associated refunds are strictly non-transferable.

1.3 Discretionary Basis

All refund requests are reviewed and processed at the sole discretion of ZippZoom in accordance with this Refund Policy.

2. ELIGIBILITY FOR REFUNDS

2.1 Cancellation Before Trip Start

Cancellation Timeline

To be eligible for a refund, the booking must be cancelled at least 4 (four) hours before the scheduled trip start time.

• Cancellation 4 hours or more before trip start:
• Eligible for a refund, subject to applicable deductions.
• Any applicable transaction fee or platform charges may be deducted.
• Cancellation within 4 hours of the scheduled trip start:
• No refund will be issued.
• The booking will be treated as a late cancellation.

2.2 After Trip Start

Once the trip has started, no refund shall be provided for:

• Early return of the vehicle
• No-show by the User
• Unused booking duration
• Voluntary termination of the booking

2.3 Service Issues / Platform Fault

Refunds may be considered if:

• The booked vehicle is unavailable at the pickup location.
• A major vehicle issue is reported before or at the beginning of the trip.
• The booking is cancelled by the Host or by ZippZoom.

In such cases, ZippZoom may, at its sole discretion:

• Issue a full refund;
• Issue a partial refund; or
• Offer an alternative vehicle or service.

2.4 Cancellation by ZippZoom

If ZippZoom cancels a confirmed booking due to operational, technical, or other internal reasons, the User will receive a full refund, excluding any non-refundable transaction fees where applicable.

2.5 Violation of Terms

If a booking is cancelled or terminated due to:

• Misconduct by the User;
• Violation of ZippZoom's Terms of Service;
• Fraudulent, illegal, or suspicious activity;

No refund shall be provided.

3. REFUND PROCESSING

Review Time

Refund requests are generally reviewed within 24 hours of receiving the cancellation request.

Refund Timeline

Once approved, the refund will be initiated within 24 hours from the time of cancellation approval.

Refund Method

Refunds will be credited to the original payment method used during booking.

Bank Processing Time

After the refund has been initiated by ZippZoom, it may take 3–7 business days (or as per your bank or payment provider) for the amount to reflect in your account.

Currency

Refunds will be processed in the original transaction currency.

4. NON-REFUNDABLE ITEMS

The following charges are non-refundable:

• Convenience fees
• Platform fees
• Transaction/payment gateway charges
• Late cancellation charges
• No-show bookings
• Add-on services (Driver, Fuel Package, Accessories, etc.) once utilized
• Extra usage charges
• Damage charges
• Traffic fines or penalties
• Promotional or discounted bookings, unless expressly stated otherwise

5. TRANSACTION FEE POLICY

Transaction fees charged by payment gateways or banking partners are non-refundable and non-reversible under all circumstances, including:

• Booking cancellation
• Refund requests
• Payment reversals
• Chargebacks
• Failed or disputed transactions

Where a booking qualifies for a refund, the applicable transaction fee shall be deducted, and only the remaining eligible amount shall be refunded.

6. CHANGES TO THIS POLICY

ZippZoom reserves the right to amend, modify, or update this Refund Policy at any time without prior notice. The revised policy shall become effective immediately upon publication on the Platform. Users are encouraged to review this policy periodically.

7. IMPORTANT REFUND TIMELINE

• Cancel at least 4 hours before your scheduled trip start to be eligible for a refund.
• Cancellations made within 4 hours of the trip start are non-refundable.
• Approved refunds will be initiated by ZippZoom within 24 hours of cancellation approval.
• Your bank or payment provider may take an additional 3–7 business days to credit the refunded amount to your account.